Frequently Asked Questions

How do I register my purchase?

By fill out the Online Product Registration Form or a warranty card is included with all TuffStuff products when purchased new in a box. Simply fill out the necessary information and mail to: TuffStuff Fitness International, Inc., 13971 Norton Avenue, Chino, CA 91710.

Can I purchase TuffStuff products online?

TuffStuff uses an authorized dealer network to sell and service its products. We recommend customers use their local dealer when looking to purchase TuffStuff products. Our authorized dealer network is trained on TuffStuff products and chosen based on their ability to deliver an acceptable level of customer service and support. Many of our products require complicated assembly and set-up which is best done by a local authorized dealer and their knowledge of the operating procedure of the product. To locate an authorized dealer, simply click on the DEALER LOCATOR at the top of this page.

I need assembly manual, where can I find one for my machine?

Assembly manuals are available for most TuffStuff products (1990 to current) in PDF format (Download) on every product page. Some hard to find manuals, please contact our Service Dept.: service@tuffstuff.net or call 909-629-1600.

How do I get service on my TuffStuff equipment?

We recommend you contact your local authorized TuffStuff dealer or direct: service@tuffstuff.net

Where can I try TuffStuff products?

To locate a TuffStuff authorized dealer in your area, please use the DEALER LOCATOR tab on the menu bar, or the CONTACT US tab to send your question to TuffStuff directly.